Takaful Claim – Accidental Death

1. The Successor should contact the designated branch within one month of the Accident, otherwise claim will not be entertained. Average monthly balance of the month preceding the date of incident shall be checked.
2. Following Documents are required to be submit by the successor, if the deceased customer is eligible:
   1. Claim Form. (Original, signed & stamped)
   2. Nadra Death Certificate (Computerized)
   3. Police F.I.R.
   4. Copy of CNIC
   5. Hospital Death Certificate
   6. Statement of the heir / family member dealing with this claim.
   7. Medical record of the treatment of injury given at hospital & residence (if applicable)
   8. Post Mortem Report (if available)
   9. Newspaper clipping (if available)
   10. Succession Certificate
   11. NTN copy in case of sole proprietor (if available)
   12. Bank Statement for the last 6 month till the date of expiry of account holder
   13. Average Balance of preceding month
   14. Copy of Bank account opening form
3. Upon receiving the above documents, claim will be registered and surveyor will be appointed under the advice of the bank by the Takaful Company
4. Report to be issued within 7 working days from the date of receipt of claim documents
5. The Claim will be settled and deposited through cheque or banker’s cheque to the Customer’s account within 15 working days after receipt of survey report
   Note: Claim to be entertained as per Takaful coverage policy.
6. Customer’s (deceased) successor will be intimated same day after the account is credited.

Takaful Claim – Permanent Disability

1. The claimant should contact the designated branch within one month of the accident, otherwise the case will be not be entertained. Average monthly balance of the month preceding the date of incident shall be checked.
2. Following documents must be produced by the claimant for claim lodgment:
   1. Detailed Statements of the Occurrence from the participant /or his family member elaborating the circumstances of the accident/ event on account of Medical grounds, duly stamped/ Signed by the Claimant/ participant, along with a Copy of CNIC
   2. Relevant copies of the treatment report, Bill / Cash memo, in respect of the hospitalization of the covered participant.
   3. An attested copy of the Participant Medical Report, duly executed by the attending doctors of the concerned Hospitals.
   4. Attested Copies of the X-Ray Reports of the concerned Account Holder, if applicable
   5. A Copy of the relative Police Report of the Accident, if applicable.
   6. Takaful Claim Form duly completed
   7. An attested copy of the participant’s bank account details.
   8. Copies of the participant’s bank statement for last 3 months
3. Upon receiving the above documents, claim will be registered and surveyor will be appointed under the advice of the bank by the Takaful Company
4. Report to be issued within 7 working days from the date of receipt of claim documents.
5. The Claim will be settled and deposited through Cheque or banker’s cheque to the Customer’s account within 7 working days after receipt of survey report.
   Note: Claim to be entertained as per Takaful coverage policy.
6. Customer’s (deceased) successor will be intimated same day after the account is credited.

Takaful Claim – Household Comprehensive Takaful

1. The claimant should contact the designated branch within 24 hours (within 1 working day) of the incident or else the claim shall not be entertained.
2. Following Documents must be produced by the claimant after the customer is found to be eligible:
   1. Claim Form
   2. FIR copy
   3. Final Police Report
   4. Copy of CNIC, Passport & Driving License, (whichever is applicable)
   5. CCTV Video (if available)
   6. Fire Brigade Report (In case of Fire incident)
   7. Copy of Invoice of loss items (Where required)
3. Survey Report to be issued within 7 working days from the date of receipt of claim documents.
4. The Claim will be settled and deposited through cheque or banker’s cheque to the Customer’s account within 7 working days after receipt of survey report.
   Note: Claim to be entertained as per Takaful coverage policy.
5. Customer to be intimated same day after the account is credited.

Takaful Claim – Mobile Phone Takaful

1. The claimant should contact the designated branch within 24 hours of the incident or else the claim shall not be entertained.
   Note: Exemption may be given on case to case basis.
   Following Documents must be produced by the claimant after the customer is found to be eligible:
   1. Claim Form
   2. FIR copy
   3. Final Police Report
   4. Copy of CNIC, Passport & Driving License, (whichever is applicable)
   5. Customer written statement about occurrence of loss
   6. Purchase Invoice
   7. Accessories (including original box, & Warranty Card)
2. Hard copy of the above listed documents also to be dispatched to the Takaful Company on the relevant address. Refer to “Annexure A” for address.
3. Report to be issued within 7 working days from the date of receipt of claim documents.
4. The Claim will be settled and deposited through cheque or banker’s cheque to the Customer’s account within 7 working days after receipt of survey report.
   Note: Claim will be entertained to the extent of the takaful coverage policy as mentioned in “Annexure C”.
5. Customer to be intimated same day after the account is credited.

Takaful Claim – ATM Cash Withdrawal/Over the counter

1. The claimant should contact the designated branch within 24 hours of the incident or else the claim shall not be entertained.
2. Following Documents must be produced by the claimant (customer):
   1. Claim form
   2. FIR copy
   3. ATM withdrawal slip if applicable
   4. Copy of CNIC
   5. Bank statement (from the start of previous month till incident date)
   6. Customer written statement about occurrence of loss.
   7. NTN copy, if sole proprietor ship (if available)
3. Report to be issued within 7 working days from the date of receipt of claim documents.
4. The Claim will be settled and deposited through Cheque or banker’s cheque to the Customer’s account within 7 working days after receipt of survey report.
   Note: Claim to be entertained as per takaful coverage policy.
5. Customer will be intimated same day after the account is credited.

Takaful Claim – Loss of Personal Documents

1. The claimant should contact the designated branch within 24 hours of the incident or else the claim shall not be entertained.
2. Following Documents must be produced by the claimant after the customer is found to be eligible:
   1. Claim Form
   2. FIR copy
   3. Copy of CNIC, Passport & Driving License, if applicable
   4. Copy of Bank Statement
   5. NTN copy, in case sole proprietor (if available)
3. Report to be issued within 7 working days from the date of receipt of claim documents.
4. The Claim will be settled and deposited through cheque or banker’s cheque to the Customer’s account within 7 working days after receipt of survey report.
5. Customer to be intimated same day after the account is credited